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Ele & Ivy Tea Co Elephant

Shipping & Returns

Made to order just for you. 

Ready to ship in 5–7 business days. Ships from the United States.
Flat Rate $3.00 shipping to contiguous United States.
Flat rate excludes shipping to APO, FPO, Hawaii, Alaska, and Guam.
Shipping upgrades available upon request.

 
 

Domestic Shipping

 

Regular

  • 5 to 7 business days
  • $3 Flat rate

Expedited

  • 1 to 2 business days
  • $15 Flat rate

International Shipping

 

Regular

  • 7 to 14 business days
  • $20 Flat rate

Expedited

  • 2 to 3 business days
  • $40 Flat rate
 
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Return Policy

 

RETURNS & CANCELLATIONS

Ele & Ivy Tea Company gladly accept returns and cancellations for products in their original condition and packaging. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

HOW TO COMPLETE A RETURN

  • Contact us within: 5 days of delivery
  • Ship items back within: 7 days of delivery
  • Request a cancellation within: 24 hours of purchase
 

EXCHANGE

We unfortunately do not accept exchanges. But please contact us if you have any problems with your order. 

PRODUCT CONDITION POLICY

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale
 
 
 

Contact

For additional inquiries or comments, please contact us through this form.

 
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